Policy and Legal Terms

1. Purpose of the Website

The HasteComex® website is intended for marketing,
evaluation, intermediation and supply of electronic components, lots and scrap
of integrated circuits, both for the national and international markets.
Our goal is to offer products with quality, safety and agility,
connecting customers and business partners worldwide.

2. Registration and User Account

• To make purchases or offers, you must register with information
  true, complete and up-to-date.
• The user is responsible for keeping their access data (login and password) under
  confidentiality and security.
• HastenComex® is not responsible for losses resulting from the misuse of credentials by third parties.

3. User Rights and Obligations

By using the website, you agree to:

• Do not use our services for illegal, fraudulent purposes or for purposes that violate the rights of third parties.
• Respect all rules and policies described here.
• Provide accurate information to facilitate negotiation, purchase or sale.

4. Rights and Obligations of Hasten Comex

HastenComex® may:

• Update, modify or suspend the operation of the website for technical, maintenance or security reasons.
• Refuse or cancel orders that show signs of fraud, inconsistencies or non-compliance with these terms.
• Change, at any time, the functionalities and services provided,
  aiming at improvement and security.

5. Intellectual Property

All website content (text, photos, descriptions, layout, logos, brands, and other elements) is protected by copyright and industrial property rights. Reproduction, copying, modification, or use for commercial purposes without the express authorization of HastenComex® is prohibited.

6. Limitation of Liability

• HastenComex® strives to keep all information correct and up-to-date, but is not responsible for typographical or technical errors.
• We do not guarantee that access to the website will be uninterrupted or error-free, although we take measures to minimize such occurrences.
• In negotiations involving lots and scrap, the buyer is responsible for the technical analysis and adaptation of the items to their needs.

7. Changes to Terms

These Terms of Use may be updated at any time, with the new version published on the website. Continued use of the services after changes are made constitutes acceptance of the new terms.

8. Applicable Law and Jurisdiction

These terms are governed by Brazilian law, especially the Consumer Protection Code and the General Law of
Data Protection (LGPD) .

The jurisdiction of the District of São Paulo/SP is elected as competent to resolve
any disputes, unless otherwise provided by law.

9. Contact

For questions or requests regarding these Terms of Use, please contact us at:

info@hastencomex.com • Alameda Eduardo Prado, 298 • Campos Elíseos • 01218-012 • São Paulo/SP • Brazil • Monday to Friday, 10am to 5pm • Tel.: +55 (11) 3337-0317

HastenComex® values and respects the privacy and protection of the personal data of all users, customers, and partners. This Privacy Policy describes how we collect, use, store, and
We protect your information in accordance with the General Data Protection Law (Law No. 13,709/2018 – LGPD) and other applicable legislation.

1. Information Collected

We may collect the following information:

• Registration data: name, CPF/CNPJ, email, telephone, address and billing information.
• Browsing data: IP address, approximate location, browser type and version, pages visited and time spent.
• Transaction history: records of purchases, sales, lot offers and negotiations.
• Cookies and similar technologies: files installed on the device to improve the browsing experience and personalize content.

2. Purpose of Data Use

The personal data collected may be used to:

• Process orders, payments and deliveries.
• Evaluate and negotiate lots and scrap of integrated circuits.
• Issue invoices and related documents.
• Improve the website browsing experience and optimize services.
• Comply with legal, tax and regulatory obligations.
• Send communications about products, services and offers (with the option to unsubscribe).

3. Information Sharing

HastenComex® may share your personal data only when necessary to:

• Operationalize deliveries and services with carriers and logistics partners.
• Process payments via operators and financial gateways.
• Comply with legal, judicial or administrative determinations.

Under no circumstances do we sell or rent personal data to
third parties.

4. Protection and Security

We adopt appropriate technical and administrative measures to
protect data against unauthorized access, leaks, alterations or
destruction, including:

• Encryption of sensitive data.
• SSL certification on the website.
• Restricted access controls and internal audits.

5. Data Retention

Data will only be kept for as long as necessary to fulfill the purposes described in this Policy or as required by law.
After this period, they will be securely deleted or anonymized.

6. Data Subject Rights

Under the LGPD, you can:

• Request access, correction or deletion of your data.
• Revoke previously granted consents.
• Request data portability to another service provider.
• Get information about how your data is shared.

7. Use of Cookies

We use cookies to:

• Improve navigation and personalization of the experience.
• Analyze website access and performance statistics.
• Display relevant content and ads.

The user can manage or disable cookies directly in the browser, aware that some functionalities may be impaired.

8. Changes to this Policy

HastenComex® may change this Privacy Policy at any time, publishing the updated version on the website with the
respective update date.

9. Contact

For questions, requests or to exercise rights related to this Privacy Policy, please contact:

HastenComex®
info@hastencomex.com
Alameda Eduardo Prado, 298 • Champs-Élysées • 01218-012 • São Paulo/SP • Brazil
Monday to Friday, 10am to 5pm.
Tel.: +55 (11) 3337-0317

HastenComex® is committed to transparency and customer satisfaction. Our Exchange and Return Policy complies with the Consumer Protection Code (Law No. 8,078/1990) and defines the conditions and procedures for returning, exchanging, or refunding purchased products.

1. Right of Withdrawal

According to art. 49 of the CDC, the customer who makes purchases outside the commercial establishment (via the internet, telephone or other remote means) may cancel the purchase within 7 (seven) calendar days.
from receipt of the product.

• The request for withdrawal must be made in writing to the email info@hastencomex.com within the deadline.
• The product must be returned in the same condition in which it was received, without signs of use or damage, accompanied by all accessories and original packaging.

2. Defective or Damaged Products

• If the product has a manufacturing defect, the customer must notify HastenComex® within 7 (seven) calendar days after receipt, sending photos and a description of the problem.
• For items with warranty, the term follows the conditions established in the company's Warranty Policy .
• In the event of damage during transport, it is essential that the incident is recorded at the time of receipt with the carrier.

3. Items not subject to exchange or return

Due to the nature and commercial purpose of some products, we do not accept exchanges or returns in the following cases:

• Lots and scrap sold as “as is” or “for reuse of parts”, previously stated in the description.
• Electronic components whose seal, packaging or physical integrity has been violated after receipt.
• Products purchased under specific promotional conditions with a final sale clause.

4. Procedure for Exchange or Return

1. The customer must contact HastenComex® via email info@hastencomex.com , stating:

• Order or invoice number.
• Reason for return/exchange.
• Photos and/or videos of the product received.

1. Our team will review the case and send you instructions for shipping the product.
2. Shipping must be done in the original or equivalent packaging, properly protected.
3. After receipt and analysis, it will be confirmed whether the product meets the exchange/return conditions.

5. Shipping Costs

• In cases of regret or withdrawal, the return shipping costs are the customer's responsibility.
• In cases of manufacturing defects or incorrect shipping, HastenComex® will bear the reverse shipping costs.

6. Refund

The refund will be made after analysis and confirmation of the return, using the same payment method as the purchase, within 7 (seven) business days after approval.

• Credit card purchases: the refund will be requested from the administrator and may be reflected on the invoice within 2 billing cycles.
• Purchases via PIX or transfer: the amount will be credited directly to the account provided by the customer.

7. Contact

For requests or questions about this Exchange and Return Policy:

HastenComex®
info@hastencomex.com
Alameda Eduardo Prado, 298 • Champs-Élysées • 01218-012 • São Paulo/SP • Brazil
Monday to Friday, 10am to 5pm.
Tel.: +55 (11) 3337-0317

HastenComex® delivers throughout Brazil and to several countries, ensuring safety and traceability during the process.
transportation of electronic components, batches and scrap of integrated circuits.
This policy clarifies deadlines, modalities and responsibilities related to
deliveries.

1. Areas Served

• National territory: we serve all regions of Brazil through partner carriers and the Post Office.
• International shipping: We ship to major countries and regions, complying with the customs regulations of each destination.

2. Delivery Times

• The estimated delivery time is informed at the time of purchase and starts counting after payment confirmation .
• Delivery times may vary depending on the chosen transport method, stock availability and the customer's location.
• Any delays caused by external factors (strikes, natural disasters, customs retentions, etc.) are not the direct responsibility of HastenComex® , but we provide customer support to monitor the case.

3. Shipping Methods

• Standard shipping: most economical option, with extended delivery time.
• Express shipping: fastest option, available for national and international deliveries.
• In-person pickup: available only by prior appointment at the company's headquarters.

4. Shipping Costs

• Shipping costs are automatically calculated at checkout based on the order's weight, dimensions, and destination.
• Free shipping may be offered in promotional campaigns or under specific conditions stated at the time of purchase.

5. Tracking

All dispatched orders receive a tracking code, sent via email, allowing the customer to monitor the delivery progress in real time.

6. Receipt and Verification

• It is the customer's responsibility to check the condition of the packaging upon receipt.
• If there are signs of violation, damage or discrepancy, the customer must refuse receipt and report the incident to the carrier, notifying HastenComex® immediately.
• After receipt, any discrepancies must be reported within a maximum period of 24 hours .

7. Responsibilities

• HastenComex® is responsible for the integrity of the products until delivery to the address provided by the customer.
• We are not responsible for errors or delays resulting from delivery information provided incorrectly by the customer.
• In the case of international deliveries, the customer is responsible for paying customs fees, import taxes and any tariffs required by the destination country.

8. Contact

For information or support related to deliveries, please contact:

HastenComex®
info@hastencomex.com
Alameda Eduardo Prado, 298 • Champs-Élysées • 01218-012 • São Paulo/SP • Brazil
Monday to Friday, 10am to 5pm.
Tel.: +55 (11) 3337-0317

HastenComex® seeks to offer security, transparency, and flexibility in commercial transactions. This Privacy Policy
Payments describes accepted methods, clearing times and conditions
related to the financial processing of orders.

1. Accepted Payment Methods

• PIX (instant payment, subject to immediate confirmation).
• Bank transfer or TED (clearance on the same business day, if carried out within banking hours).
• Bank slip (clearance within 2 business days after payment).
• Credit card (installments available, subject to fees stated at time of purchase).
• PayPal (for national and international transactions).

2. Compensation Deadlines

• Payments via PIX : immediate confirmation.
• Transfer/TED : up to 24 business hours after sending proof of payment.
• Bank slip : up to 2 business days after payment.
• Credit card : subject to operator approval, may take up to 48 hours.

3. Installment payment

• Available for credit card purchases only.
• The number of installments and any interest will be informed when the order is finalized.
• Installment purchases are subject to credit approval by the card administrator.

4. Transaction Security

• Our website uses SSL certification and encryption protocols to protect all financial information.
• Credit card transactions may undergo anti-fraud verification, and the customer may be contacted to confirm data.

5. General Conditions

• All amounts are presented in Brazilian Reais (R$) for domestic transactions. For international purchases, the amount is converted to the local currency according to the exchange rate in effect at the time of payment.
• The order will only be processed after payment confirmation .
• In case of non-payment within the established period, the order will be automatically cancelled.

6. Refunds

• Refunds follow the rules described in the HastenComex® Exchange and Return Policy .
• Payments made by credit card will have a refund requested from the administrator, which may be reflected on the invoice within up to 2 billing cycles.
• Payments via PIX, transfer, or bank slip will be refunded directly to the account provided by the customer.

7. Contact

For payment-related questions or support:

HastenComex®
info@hastencomex.com
Alameda Eduardo Prado, 298 • Champs-Élysées • 01218-012 • São Paulo/SP • Brazil
Monday to Friday, 10am to 5pm.
Tel.: +55 (11) 3337-0317

Warranty Policy

HastenComex® values the quality and conformity of the products sold, observing the provisions of the Consumer Protection Code (Law No. 8,078/1990) and other applicable legislation. This
Warranty Policy defines the conditions, terms and procedures for
coverage request.

1. Scope of Warranty

• New electronic components : 90 (ninety) day legal warranty against manufacturing defects, counted from the date of receipt.
• Used or refurbished products : 90 (ninety) day warranty, limited to defects not resulting from misuse.
• Lots and scrap sold “as is” : do not have a warranty , being intended exclusively for the reuse of parts and informed as such in the product description.

2. What the Warranty Covers

• Manufacturing defects that prevent the product from functioning properly.
• Non-compliance with the technical specifications presented at the time of sale.

3. What the Warranty Does Not Cover

• Damage caused by incorrect installation, improper handling or use not in accordance with technical specifications.
• Defects resulting from power surges, oxidation, natural wear and tear or contact with liquids.
• Products that have been modified, repaired or opened by third parties not authorized by HastenComex® .
• Alteration, removal or tampering with original seals, labels or serial numbers.

4. Procedure for Activation

1. Send an email to info@hastencomex.com with the following information:

• Number
  of the order or invoice.
• Description
  detailed description of the problem.
• Photos
  and/or videos demonstrating the defect.

1. Our
   technical team will evaluate the case and send instructions for sending the
   product.
2. After
   analysis, if a defect covered by the warranty is found, the
   item replacement or refund, subject to availability.

5. Shipping Costs

• Us
  In the event of a defect covered by the warranty, HastenComex® will bear the cost
  shipping costs for return and reshipment.
• Case
  it is found that the defect is not covered by the warranty, the customer
  will be responsible for shipping costs.

6. Service Deadlines

• THE
  deadline for technical analysis is up to 10 (ten) business days after the
  receipt of the product at our distribution center.
• THE
  deadline for replacement or refund will be informed after completion of the
  analysis.

7. Contact

For requests or questions regarding this Privacy Policy,
Guarantee:

HastenComex®
info@hastencomex.com
Alameda Eduardo Prado, 298 • Champs-Élysées • 01218-012 • São Paulo/SP • Brazil
Monday to Friday, 10am to 5pm.
Tel.: +55 (11) 3337-0317

HastenComex® conducts its activities ethically, responsibly and in full compliance with current legislation in Brazil and in the jurisdictions in which it operates, seeking to protect the rights of customers, partners and suppliers.

1. Applicable Legislation

HastenComex® operations follow the following rules and regulations:

• Consumer Protection Code (Law No. 8,078/1990) – applicable to all transactions carried out with end consumers.
• General Personal Data Protection Law – LGPD (Law No. 13,709/2018) – defines the rights of the data subject and the obligations of the controller.
• Internet Civil Rights Framework (Law No. 12,965/2014) – establishes principles, guarantees and duties for the use of the internet in Brazil.
• Brazilian customs and tax legislation – relating to import and export operations.
• Applicable international regulations – such as the GDPR for European Union customers and partners and country-specific customs regulations.

2. Data Protection

• The collection, use, storage and sharing of personal data fully comply with the HastenComex® Privacy Policy and the requirements of the LGPD.
• Customer and partner data is handled securely, with technical and administrative measures in place to prevent unauthorized access, leaks, or misuse.

3. Anti-Fraud and Compliance Policy

• All transactions are subject to anti-fraud analysis, and you may be asked to submit documents for identity verification.
• HastenComex® reserves the right to cancel orders that show signs of fraud, registration inconsistencies, or non-compliance with the terms of use.
• We do not conduct transactions with companies or individuals involved in illicit activities, money laundering, or who are on international sanctions lists.

4. International Trade

• In export and import operations, we follow the legal standards and requirements of both Brazil and the destination country.
• It is the customer's responsibility to ensure that the import of certain products is authorized in the country of receipt.
• Customs fees, import taxes and other charges required at the destination are the responsibility of the buyer, unless contractually agreed otherwise.

5. Changes and Updates

This Legal Compliance section may be updated whenever there is a legislative, regulatory, or internal change that impacts HastenComex® operations. The new version will be published on the website with the
respective update date.

6. Contact

For questions related to legal compliance, data protection or compliance:

HastenComex®
info@hastencomex.com
Alameda Eduardo Prado, 298 • Champs-Élysées • 01218-012 • São Paulo/SP • Brazil
Monday to Friday, 10am to 5pm.
Tel.: +55 (11) 3337-0317

HastenComex® provides official channels to deal with any legal, judicial or data protection-related matters, ensuring that its customers, partners and suppliers have support.
fast and formal.

1. Communication Channel

• Email: info@hastencomex.com
• Physical address: Alameda Eduardo Prado, 298 • Champs-Élysées • 01218-012 • São Paulo/SP • Brazil
• Telephone: +55 (11) 3337-0317
• Opening hours: Monday to Friday, 10am to 5pm

2. Purposes of Contact

You can use this channel to:

• Request information or clarification about Terms of Use , Privacy Policy and other company policies.
• Register complaints or legal requests .
• Exercise your rights related to the LGPD , including access, correction or deletion of personal data.
• Request guidance on commercial transactions, deliveries, exchanges or warranties if you have legal questions.

3. Procedure

• All requests submitted will be recorded and responded to by HastenComex® 's legal or compliance team.
• The response time may vary depending on the complexity of the matter, but we aim for an initial response within 5 (five) business days .
• Additional documents or information may be requested to ensure a complete and adequate analysis of the case.