Frequently Asked Questions (FAQ)

1. How do I place an order on the website?

To place an order with HastenComex® , follow the steps below:

1. Browse the catalog of integrated circuit products, lots and scrap.
2. Select the desired items and click “Add to Cart”.
3. Access the cart, check the products, quantities and prices.
4. Click on “Finalize Purchase” and fill in your registration or login details.
5. Choose your payment method and confirm your order.
6. After confirmation, you will receive an email with order details and tracking number.

2. How do I cancel or change an order?

• Orders may be cancelled or changed prior to payment confirmation or dispatch .
• To request a cancellation or change, please send an email to info@hastencomex.com with your order number and the desired request.
• After submission, our team will review the order and confirm whether the change or cancellation has been made.

3. What should I do if my order was not confirmed or there was a problem at checkout?

• Check that the payment was completed correctly and that the registration data is complete.
• If the problem persists, contact HastenComex® via email info@hastencomex.com or by phone +55 (11) 3337-0317 , stating:
• Order number (if applicable).
• Date of attempted purchase.
• Description of the problem encountered.
• Our team will check and guide you on how to complete or re-place the order.

4. Can I request an order for in-person pickup?

• Yes, HastenComex® offers in-person pickup by prior appointment.
• Please contact us at info@hastencomex.com to arrange a date and time.
• All products removed must be checked upon delivery.

1. What forms of payment are accepted?

HastenComex® accepts the following payment methods:

• PIX : instant payment, confirmed immediately.
• Bank transfer or TED : compensation on the same business day, if made within banking hours.
• Bank slip : clearing within 2 business days after payment.
• Credit card : installments available, subject to operator analysis and possible interest charges.
• PayPal : available for national and international transactions.

2. How does credit card installment payment work?

• Installment payments are only available for purchases made with a credit card.
• The number of installments and any interest are informed when the order is finalized.
• Installment approval depends on the card administrator.

3. What is the clearing period for each payment method?

• PIX : immediate confirmation.
• Transfer/TED : up to 24 business hours after sending proof of payment.
• Bank slip : up to 2 business days after payment.
• Credit card : subject to approval by the administrator, which may take up to 48 hours.

4. What to do if the payment is not recognized?

• Please check that the transaction was completed correctly and that the receipt is correct.
• In case of problems, please send an email to info@hastencomex.com , stating:
• Order or invoice number.
• Payment method used.
• Date and time of transaction.
• Proof, if any.
• Our team will confirm payment and guide you through the next steps.

5. Are transactions secure?

• Yes, all transactions at HastenComex® are carried out via SSL certification , ensuring encryption of financial data.
• To prevent fraud, some transactions may undergo additional verification.

1. What are the delivery times?

• The estimated delivery time is informed at the time of purchase and starts counting after payment confirmation .
• Delivery times may vary depending on the shipping method chosen, stock availability and customer location.
• Any delays caused by external factors (strikes, natural disasters, customs retentions, among others) are not the direct responsibility of HastenComex® , but we offer support for order tracking.

2. What shipping methods are available?

• Standard shipping : economical option, with extended delivery time.
• Freight
  express : faster delivery, available nationally and
  internationally.
• Withdrawal
  in person : by prior appointment at the company's headquarters.

3. How do I track my order?

• All
  dispatched orders receive a tracking code , sent
  by email.
• AND
  possible to track delivery in real time directly on the website
  carrier.

4. What are the shipping costs?

• THE
  shipping cost is calculated automatically at checkout, considering weight,
  dimensions and destination.
• Freight
  free may be offered in promotional campaigns or conditions
  specific information provided at the time of purchase.

5. What should I do if my order arrives damaged or missing?
divergence?

• Check
  the packaging upon receipt.
• Case
  there is a violation or damage, refuse receipt and register the
  occurrence with the carrier.
• Report
  immediately to HastenComex® by email info@hastencomex.com
  or call +55 (11) 3337-0317 so we can take the necessary steps.
  necessary measures.

6. Who is responsible for delivery delays?

• HastenComex® is responsible for the integrity of the products until delivery to the address provided.
• We are not responsible for delays caused by incorrect information provided by the customer or by external factors beyond the control of the carrier and the company.

What is the deadline for regret or withdrawal?
buy?

• According to the Consumer Protection Code, the customer can cancel a purchase made outside the physical establishment within 7 calendar days from receipt of the product.
• To exercise this right, please contact info@hastencomex.com informing the order number and the reason for the return.

2. How do I request an exchange or refund?

1. Send an email to info@hastencomex.com with:

• Order or invoice number.
• Reason for return or exchange.
• Photos and/or videos of the product, if there is a defect or damage.

1. Our team will send you instructions for returning the product.
2. After receipt and analysis, it will be confirmed whether the return or exchange meets the conditions.

3. Which products are not eligible for exchange or return?

• Lots and scrap sold as “as is” or “for reuse of parts”.
• Products whose seal, packaging or physical integrity have been violated after receipt.
• Products purchased in promotions with a final sale clause.

4. How does the product warranty work?

• New and refurbished products : 90-day warranty against manufacturing defects, counted from the date of receipt.
• Lots and scrap “as is” : do not have a guarantee.
• The warranty covers manufacturing defects that prevent proper functioning or that do not comply with the product description.
• The warranty does not cover damage caused by incorrect use, improper installation, oxidation, alterations or broken seals.

5. What should I do in the event of a defect covered by the warranty?

• Send an email to info@hastencomex.com with:
• Order or invoice number.
• Detailed description of the problem.
• Photos or videos of the defect.
• Our team will evaluate the case and send instructions for shipping or replacing the product.
• Shipping costs for defective products covered by the warranty will be covered by HastenComex® .

6. Service deadline

• Technical analysis of products is carried out within 10 business days after receipt.
• Refund or replacement will be processed shortly after warranty coverage is confirmed.

What products are available at HastenComex®?

• All products sold are new electronic components , with manufacturing and total integrity warranty.

2. How to check compatibility and technical specifications?

• The technical specifications of each component are detailed in the product description.
• We recommend checking compatibility with your equipment or project before purchasing.
• If you have any technical questions, our team can provide guidance via email at info@hastencomex.com .

3. Can I return products?

• The customer can request a return or exchange in accordance with the Exchange and Return Policy , respecting the legal deadlines and conditions of the product.
• Products must be intact, with original packaging and seals for the return or exchange to be accepted.

4. Product warranty

• All new electronic components have a 90-day warranty against manufacturing defects, in accordance with the HastenComex® Warranty Policy .

How do I create an account on HastenComex®?

• Click “Create Account” at the top of the website.
• Fill in your personal details, email and password.
• Confirm your registration using the link sent to your email.
• With your account, you can track orders, save items, and manage payment information.

2. How do I update my registration data?

• Log in to your account and go to the “My Data” or “Profile” section.
• Update your address, phone number, or other personal information.
• Save your changes so that the information is recorded correctly.

3. I forgot my password or login. What should I do?

• On the login screen, click “Forgot my password”.
• Enter your registered email address and follow the instructions sent by email to reset your password.
• For problems with login or account access, please contact us at info@hastencomex.com .

4. Is my data safe?

• Yes, HastenComex® uses security and encryption protocols to protect all registered data.
• Your personal and financial data is treated in accordance with the Privacy Policy and the LGPD .

What service channels are available?

You can contact HastenComex® through:

• Email: info@hastencomex.com
• Telephone: +55 (11) 3337-0317
• Physical address: Alameda Eduardo Prado, 298 • Campos Elíseos • 01218-012 • São
  Paulo/SP • Brazil

2. What are the opening hours?

• Service from Monday to Friday, from 10am to 5pm .

3. What issues can I address through support?

You can use our channels to:

• Questions about orders, payments, delivery and tracking .
• Requests for exchange, return or warranty .
• Clarifications on products and technical compatibility .
• Questions related to Privacy Policy, Terms of Use and Legal Compliance .

4. What is the average response time?

• We aim to respond to all requests within 24 business hours .
• More complex matters may require technical or legal analysis, with a deadline stated in the initial response.

1. Where can I consult the Terms of Use?

• The Terms of Use are available in the footer of the HastenComex® website.
• They detail the general conditions of use of the website, responsibilities and rights of the customer and the company.

2. Where can I access the Privacy Policy?

• The Privacy Policy describes how your personal data is collected, used, stored and protected.
• It is also available in the website footer and follows LGPD guidelines.

3. Where can I find the Exchange, Return and Warranty Policy?

• All information about exchanges, returns and warranties is detailed in the specific section of the website.
• Includes deadlines, procedures and covered products, ensuring transparency and security for your orders.

4. Legal Compliance and Data Protection

• HastenComex® complies with all applicable legal regulations, including:
• Consumer Protection Code (CDC)
• General Data Protection Law (LGPD)
• Applicable tax and international trade regulations.
• Compliance-related questions can be addressed by email at info@hastencomex.com .

5. Policy Updates

• All policies and regulations may be updated from time to time.
• The latest version will always be available on the website, with the last update date visible to the customer.