Customer Support

What forms of payment are accepted?

We accept various payment methods for your convenience, including cards
credit (Visa, MasterCard, American Express), bank slip, transfer
bank transfer and PayPal payments. All available methods will be displayed.
at the time of purchase completion.

Is it safe to pay through the website?

Yes! Our website uses SSL encryption technology, which ensures that all
your personal information and payment data are transmitted with
security. Furthermore, we only work with trusted payment gateways.
and recognized in the market.

Can I pay for my purchase in installments?

Yes, we offer the option of installment payments for purchases made with a credit card.
credit, subject to approval by the card administrator. The conditions of
installment plan, including number of installments and any interest, are displayed in the
time of payment.

When will payment be confirmed?

Payment by credit card is usually approved within a few minutes,
automatically releasing your order. For bank slips and transfers,
confirmation may take up to 3 business days, depending on bank processing.
After confirmation, you will receive an email notification.

What are the delivery times?

Delivery times vary depending on the destination region and shipping method.
chosen at the time of purchase. We usually deliver within 7 business days.
for capitals and metropolitan regions, and up to 15 business days for others
locations. The exact deadline will be informed during checkout.

Which carriers do you use?

We work with the main carriers on the market, such as Correios,
Jadlog, FedEx, and trusted regional carriers. The choice of
carrier depends on the delivery address and the type of product.

Can I track my order?

Yes! After posting, we send a tracking code by email or SMS to
so you can track delivery in real time directly on the website
carrier.

What should I do if my order is delayed?

If your order exceeds the estimated delivery time, please contact our team.
support via the form on the contact page, via WhatsApp or telephone.
We will investigate the reason for the delay and provide a solution as soon as possible.

How do I request an exchange or refund?

To request an exchange or return, please contact our customer service team.
support via the form on the contact page, WhatsApp or telephone informing the
order number and reason for the request. Our team will guide you
about the next steps and send the procedure for sending the product.

What are the deadlines for exchange or return?

You have up to 7 calendar days after receiving the product to request a refund.
return or exchange, as provided for in the Consumer Protection Code. After
this request, the product must be sent back in perfect condition and
with original packaging.

What cannot be exchanged?

Customized products, with signs of use, damaged by misuse, or that
have had their packaging tampered with, are not eligible for exchange or return, as per
our policy and current legislation.

Who pays shipping for exchange/return?

In cases of defect or error in the order by the company, we assume the responsibility
shipping cost for exchange or return. For withdrawal or regret, the
Shipping costs are borne by the customer, as provided for in the Defense Code
Consumer.

How to create an account?

To create an account on our website, click “Register” at the top of the page
and fill out the form with your personal details, such as name, email and password.
After registering, you will be able to track your orders, update your
information and facilitate future purchases.

I forgot my password, how do I recover it?

If you have forgotten your password, click “Forgot my password” on the login page.
Enter your registered email address and we'll send you a link to reset your password.
If you do not receive the email, please check your spam folder or contact us.
our support.

Can I change my registration details?

Yes, after logging into your account, go to the “My Account” section to update
your personal data, shipping address, and contact information. Keep
your data always updated to avoid problems with deliveries.

How do I know if the product is compatible with me?

All technical specifications and compatibility information for our
products are detailed on each item's page. If you still have questions, please contact
contact our support team for personalized guidance before
to make the purchase.

Are the products original?

Yes! We work exclusively with 100% original and guaranteed products. All
items are purchased directly from manufacturers or distributors
authorized, guaranteeing quality and origin.

Do you offer a guarantee?

Yes, all our products have a warranty according to the manufacturer, which
generally ranges from 3 months to 1 year. In case of defect, please contact the
support for guidance on how to proceed with the warranty.

How to care for/maintain the product?

Each product has specific recommendations for use and maintenance, which can
can be found on the packaging or in the manufacturer's manual. If you need
For further instructions, our team is available to help.

Is technical support provided directly by the manufacturer?

Yes, specialized technical support is provided directly by the product manufacturer. If you have any technical questions or problems, we recommend contacting the manufacturer through the official channels available in the product manual or website.

What to do in case of a defect?

If the product develops a defect within the warranty period, please contact us so we can guide you through the exchange process or send it back to the manufacturer. We're here to help with whatever you need.